SHIPPING AND RETURNS INFO


Stores 

Where is the MISUI store?

Misui has a boutique in Barcelona: 

Misui Boutique

Paseo de Gracia 122-124

08008 Barcelona


Orders

What are the shipping costs for an order?

Home delivery
Delivery takes 7 to 10 business days. Shipping is free within Spain. For other EU countries, it costs €29. For destinations outside the European Union, it costs €69, plus any taxes and duties that apply under the regulations of the destination country.

In-store pickup 
Delivery to the boutique takes 5 to 7 business days, and this service is free. We will email you when your order arrives at the boutique, and we will hold it there for up to 14 days.

For collect it, the account holder or an authorized person must visit the boutique and show their ID and the order confirmation email.


Can I send my order to another person?

Yes, you can send the order as a gift to someone else. Just enter their details during checkout.


Returns

How long do I have to return an item?

You have 30 calendar days from the date you receive your order to return it. Only products purchased from our online store can be returned.


How do I return an item?

You can return your order in two ways:

  1. Misui Boutique: You can bring your order to our boutique in Barcelona. Once we have checked your items, we will process the refund to your original payment method.

  2. Return by post: Send your order to the following address: MISUI, Paseo de Gracia 122-124 08008 Barcelona. You may use the carrier of your choice, but we recommend a registered, tracked shipping service so you can follow the status of your parcel and confirm its delivery. Once we have received and checked your return, we will process the refund to your original payment method.  If you are returning your order from outside Spain, please contact us at info@misui.es before sending it, so we can advise you on how to complete the return correctly and avoid any unnecessary taxes or customs duties.

Items must be unused, in perfect condition, and returned with all their original packaging, well protected for shipping.


Is there a cost to return an item?

Returns made at our boutique are free of charge. For returns by post, the customer covers the shipping costs.


How long does it take to receive my refund?

Once we have received and checked your return, we will issue the refund to your original payment method within 14 days. The time it takes to appear in your account depends on your bank.


Can I exchange an item?

If you would like to exchange your item for another one, please email us at info@misui.es .


My Order

Can I cancel my order?

You can cancel your order as long as it has not yet been shipped. To request a cancellation, please email us at info@misui.es as soon as possible. Once your order has been shipped, it can no longer be cancelled, but you can return it once you receive it.

 

What happens if my order is delayed?

During periods of high demand, your order may take longer than expected. If this happens, we will contact you with a new estimated delivery date. If the new date does not suit you, you can cancel your order and receive a full refund.


Payment and Financing Methods

What payment methods do you accept?

On www.misui.es you can pay with:

  • Credit card

  • Debit card

  • Bank transfer

  • Paypal


What are the bank transfer details?

After completing your order, please make a bank transfer using the following details:

  • Bank: CAIXABANK

  • Beneficiary: MISUI JEWELERS S.L.

  • IBAN: ES37 2100 8637 6102 0015 1178

  • Reference: Your order number

  • BIC Code: CAIXESBBXXX


    Please send us proof of payment within 3 days of making the transfer to info@misui.es . Once we have verified it, we will process your order and keep you updated on its status by email.


Do I need to send any documents if my purchase exceeds €1,000?

Yes. Once your purchase is complete, we will email you to request a color copy of both sides of your ID, which we need to process your order in compliance with anti-money laundering regulations. Spanish nationals must provide their national ID card (DNI); passports are not accepted.


Can I get an invoice in my company’s name?

If the order exceeds €1,000, you will also need to provide the following documentation:

  • Deed of incorporation (and any amendments) stating the company's name, legal form, registered address, and corporate purpose.

  • Tax identification card (NIF).

  • Proof of the powers of the persons acting on the company's behalf, in the form of a public deed.

  • Identification documents of the authorized representatives.

  • Identification of the beneficial owner and a copy of their ID document.

If you have any questions, contact our personalized customer service team by sending an email to info@misui.es .


My Account

How do I check the status of an order from my account?

To check the status of an order from your account:

  1. Log in to your account.

  2. Go to "Orders".

  3. Open the order to see its status.


What is the difference between subscribing to the newsletter and creating an account?

If you want to place orders, track their status, keep all your orders in one place, and save your favorite pieces, we recommend creating an account. You can then choose whether or not receive our newsletter.

If you would simply like to hear about MISUI's latest collections and news without creating an account, you can subscribe to our newsletter.